Resume

Mark P. Madden • User Experience Designer

Summary

Accomplished Senior UX Designer with 22 years of UI design experience and a passion for simplifying complex applications and fulfilling user needs. Conceptualized and optimized applications for high profile clients, including Eli Lilly, Syngenta, NASA, and Dell. Led and fostered projects creating successful, easy-to-use products and services. Skillfully translated client needs into tangible designs with minimal guidance. Thrives in fast-paced, demanding, deadline-driven environments.

Skills

UX design • Figma • Figma prototyping • Visual design • Miro • Adobe Creative Cloud • Balsamiq • macOS • Google Office • Microsoft Office • Mockups • Lucid Chart • Sketch • Prototyping • Quality assurance • User flow mapping • Storyboarding • Usability testing • CSS • Test design • User interviews • Wire framing • Design systems • Information architecture • HTML • User stories • Personas • InVision

Experience

Carbon Black Senior • UX Designer (User Experience Designer IV)
8/2018-4/2024

Designed robust Role Based Access Control System for the Carbon Black Cloud SaaS product resulting in the simplification of a complex feature set and decoding of large sets of user permissions across different roles
Designed the interface for a powerful remediation security product allowing for bulk hash banning, quarantining, file and folder deletion across thousands of specified endpoints
Developed a product User Guide, including contextual guidance, resulting in increased user engagement with crucial documentation and decreased dependence on support staff
Seamlessly integrated VDI machines and their corresponding golden images into Carbon Black's Cloud Inventory feature allowing users to manage VDIs using familiar patterns
Designed interface and workflow for the internal Customer Lifecycle Management product. Allowing account managers to provision new client organizations, add and remove products and licences, initiate auditing procedures, and deprovision non-renewing clients. This resulted in cost savings and GDPR compliance for Carbon Black
Conceptualized a new Carbon Black Cloud primary security dashboard framework, including
management of widgets, multiple dashboards, and new data visualizations

Nielsen • Senior UX Designer
8/2015-7/2018

Designed and refined User Interfaces, for commenting, document management, collaborator management, audience sample creation and a contextual help system
Conducted user tests and interviews using InVision prototypes to deliver the user experience on a variety of Nielsen products and services
Led the Nielsen Concept Archive design from inception to launch
Worked within several design systems to create consistent and on message designs
Managed a team of two UX designers to create quality work that adhered to company standards and goals

Computer Resources, Inc. • User Experience Consultant
12/2013-4/2015

Identified usability issues within the core Computer Resources product (MMS Student Information Platform)
Designed and implemented a new, modern look and feel, with an eye towards usability for the MMS platform
Conducted user interviews, focus groups, and employed usability tools to improve the user experience of the MMS product
Ensured successful execution of product designs by consulting in all phases of the project lifecycle, including testing support (UAT)

Recommind, Inc. • UX & UI Designer
5/2012-10/2013

Created mock-ups and prototypes for an internal Hosting Automation tool
Met with various stakeholders across a variety of countries and time zones to finalize designs
Designed and produced a productivity management reporting tool integrating CSS, HTML and High Charts (a third-party visualization package)
Made usability changes to the current Accelerate product resulting in improved customer satisfaction and service
Transformed design concepts into code for the Accelerate next generation prototype

InnoCentive, Inc. • Lead UI Designer
5/2008-4/2012

Designed and developed brand-new SaaS product offering, leading to development of a previously untapped revenue stream, as well as increased ROI for clients including Eli Lilly, Syngenta and NASA
Increased user registration and client satisfaction by creating and delivering user interfaces and visual designs based on the diverse needs of users, clients and internal stakeholders
Ensured a cohesive modern aesthetic and clean look/feel in all design elements affecting clients' applications while ensuring their brand integrity
Designed and developed web pages, graphics, multimedia pieces and GUIs from initial concept, storyboarding and layout to design and development, through production deployment
Executed design comps, created visual prototypes and built application front-end interfaces using HTML/CSS

NameMedia, Inc. • Creative Director / Senior Design Manager
4/2005-5/2008

Managed the design and development of all NameMedia web properties,including buydomains.com, afternic.com, activeaudience.com, smartname.com and goldkey.com
Developed and managed a five-person in-house design and development team, including two graphic designers and three web developers
Managed, mentored and directed a team of freelance creative art professionals and contractors on various projects
Built a skilled design and web development team from scratch
Worked closely with multidisciplinary project teams, including marketing business owners

Lycos, Inc. • Senior Designer, Designer, & Production Engineer
8/2000-3/2005

Managed the design and development of all NameMedia web properties,including buydomains.com, afternic.com, activeaudience.com, smartname.com and goldkey.com
Developed and managed a five-person in-house design and development team, including two graphic designers and three web developers
Managed, mentored and directed a team of freelance creative art professionals and contractors on various projects
Built a skilled design and web development team from scratch
Worked closely with multidisciplinary project teams, including marketing business owners

Awards

Carbon Black - At Our Best Award

A peer-nominated award for employees who exceed expectations in the course of normal duties

Winner Carbon Black Hackathon - Most Customer Value

Awarded for in product User Guide that was subsequently developed and implemented

Nielsen Simply Excellent Silver Award

An award given to associates who exemplify one of the core values of the company in their everyday work

InnoCentive Innovation Award - President’s Club

A yearly award recognizing 4-6 employees who went above and beyond in the fulfillment of their daily jobs

Lycos Leadership Award

A quarterly award in recognition of employees who show leadership, impact and passion

Let’s Work Together

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